Joining guide
You may simply join WONDERFUL DINNER WITH U and be our family member!
1Click Sign-in button on the right side on the website and click register.
2Set your own account and password.
Benefit of joining
Chance to participate in ONLY for members events/ promotions.
You can place your order as follows.
1Log-in
sign-up if needed
2Search for products and add to cart
3Fill in an order form
e.g., your name, address, contact numbers
4Select a payment method and make a payment
5Once the order has successfully been placed, you will be given an order number.
The sold-out items in your shopping cart and wish list may automatically disappear.
Payment method Following payment methods are available:
Paypal
You can either log into your existing PayPal account or pay using a debit or credit card.
Please be aware that partial cancellation is not available for certain cards once payment is made. In this case, please contact our email as we are willing to assist you with full guidance.
Shipping guide Shipping rates:
- Purchase over $100: Free Shipping
- Purchase below $100: $20 USD All other countries
- Shipping couriers may change depending on the situation.Please contact us for detailed information. Shipping service, customs clearance related charges and etc. are subject to change depending on the shipping companies. Please make sure to double
- Check the import regulations of your shipping destination before you make your purchase. Packages may return or be discarded if the order is ineligible for the local customs regulations. Cost for return and disposal should be shouldered by the customer.
- Parcels are only dispatched on monday-friday.
- Please be informed that order placed right before day-offs and holidays may be delayed.
- Please contact our us if you still have not received your parcel after 2 weeks from the date tracking number is given.
Shipping and customs
- It takes about 7 business days for the products to be prepared. If you order hot items, there could be further delay in preparation. Once products are dispatched, they can be delivered at your doorsteps in about 7-20 business day. Transit times depend on your region.
(Keep in mind that delivery may be delayed due to external factors such as customs clearance, import related inspections, and etc.)
- Shipping Option: Sometimes, it may take too long to ship all the items at once due to the inventory. In such cases, we send the items that are initially ready and the others will be shipped out when they are available. Please kindly understand that this system exists only for our customers’ convenience.
- International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.
- When your selected region is required of TAX ID for customs related issues. Please input your correct TAX ID with your address.
- You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
- Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders.
- Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
- Due to complex and ever changing customs policies we cannot guarantee the items you are ordering are permitted for import into your country. Therefore, it is important that you become familiar with the customs laws in your country before placing an order. Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed. Orders that are seized or delayed by customs are the responsibility of the customer.
- Please note that the value of free gifts are marked as its original cost, for example as $5 USD, not as free or “0”, on the commercial invoice, therefore, they may be subject to duties or any kinds of customs clearance related charges.
Exchange / Return / Refund Policy
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
Please be noted that you should put your order number in returning parcel to make the process faster.Exchange / Return due to customers’ [change of mind]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for exchange/ return]
- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to us return policy.Exchange / Return policy for defective and wrongly shipped items
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Order list, barcode of all the items, a picture of the item, a picture of defect part)
For any exchanges/ returns of defective or wrongly shipped items
the shipping fees will be borne by us.
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.Missing Items
- If any of your item(s) is missing in your parcel, please contact our email within 14 days from you receive the box. When contacting us, please send us the pictures described below. (Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)
- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.
- All the costs related with re-sending will be borne by us.
- We sometimes send products seperately for our customers' favor. Please double check this on your [My page] whether your order is partially shipped.
The followings are not eligible for returns/exchange
The followings are not eligible for returns/exchanges:
- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Products being used.
- Items having trace of scent, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by us will not be accepted.
Refund policy for unclaimed packages
- In case the customer fails to claim the package and it gets returned to us due to [absence of addressee/wrong or insufficient address], the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.
- 9am - 6pm
- Closed on Holidays
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